1. The contract between us
The contract includes an agreed itinerary and your acceptance of these booking conditions. The contract becomes binding when you advise us of your acceptance of the final draft and at that time you advise us to proceed with making reservations for the agreed itinerary, and you pay the deposit.
The parties indicated herein include:
- “IstanbulTours.Expert” who is hereafter referred to Travel Agent.
- The individual person or organization who has committed to booking services with Unlimited Holidays Travel Agency who is hereafter referred to as the Client.
3. Tour price
Tour prices are quoted per person in US Dollars with exact validity at the end of the programme/email. Prices are net and inclusive of service charge and 18% VAT tax. The final price will be clearly stated in our Invoice and the payment instruction.
4. Payment policy
Apart from payments by bank transfer, we accept all major credit and debit cards except American Express. Please note that card payments will incur a 3% fee calculated at the time of card processing.
A deposit of 20% of the total booking value is required at the time you confirm to book the tour for booking arrangement. Balance payment must be paid 15 days before you start the tour/service. In case of the balance payment not reaching our account by the due date, we reserve the right to cancel all bookings and the contract between us
5-1. Cancellation by you
Cancellation date will be considered as the day we receive your notification of cancellation in writing.
- If you cancel the tour/service from 15 days or more prior to the commencing day, you will lose your deposit.
- If you can cancel the tour/service from 14 – 0 days, you will get no refund.
- Any transaction fee for refund recurring from your cancellation will be deducted from the refund amount.
5-2. Cancellation by us
We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the holiday, whereupon we will refund any monies that you have paid us in full. After full payment has been made, we will only cancel the contract if circumstances beyond our control make it unavoidable. In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative holiday of equivalent quality or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you as payment.
6. Refund of unused services
No refund, credit or exchange can be made for the meals, transportation, admission fees or any other service which is included in the tour price but not utilized by the client.
Istanbul Tours.expert shall not under any circumstances be liable, in contract, tort or otherwise.
- Any of the expenses, damages or losses incurred or sustained by the Client which arise from or as a result of the delay or cancellation of any scheduled flight, train or boat timetable which is out of the control of Tour Guide(s).
- Any of the expenses, damages or losses incurred or sustained by the Client which arise from, or as a result of, changes in the travel programmes, routes or timetables.
- Any of the expenses, damages or losses incurred or sustained by the Client which arise from or as a result of the missing the boarding of a flight, train, or boat due to client’s failure to comply with airline, train or boating check-in and boarding procedures.
It is also expressly declared that Istanbul Tours.expert acts only as agents for the owners or contractors providing the means of transportation or other services during the course of the tour. All tickets for such means of transportation or other services are issued subject to any and all terms and conditions under which such services are offered or provided, (details available upon request) and the issuance and acceptance of such tickets shall be deemed to be consent by client to the further condition that Istanbul Tours.expert shall not be or become liable or responsible in any way for any loss, damage, injury, accident, delay, changes in schedule, hotel overbooking or other inconveniences, frustration, upset caused to client.
8. Force Majeure
Istanbul Tours.expert has the sole and absolute discretion to cancel or shorten the duration of any tour in the event of force majeure, hostilities, accident or other circumstances beyond the control of Istanbul Tours.expert which renders it necessarily, Istanbul Tours.expert’s reasonable opinion, that such steps be taken. Istanbul Tours.expert shall be relieved of all liabilities and obligations resulting therefore, upon notice to the tour participants and full refund of any amount paid for the tour or the unused portions of the tour, as appropriate.
9. Insurance Cover
We advise that you take out a comprehensive travel insurance that will cover any costs incurred with regard to unforeseeable cancellations or medical conditions to ensure your peace of mind before and whilst travelling. If you have an existing illness or suffer from allergies please check with your local doctor and advise us in advance.
Acceptance of your booking is on the condition that we will not be liable for loss of property for any reason nor medical expenses due to illness or accidents. We prefer you advise us of the contact details of your insurer in the unlikely event of an accident.